Effective Date: August 1, 2026
Last Updated: August 1, 2026

1. Agreement and Scope

These Terms & Conditions (“Terms”) govern your access to and use of https://www.susannasatelier.com and any related websites, online courses, videos, digital course content, products, classes, and services offered under the name Susanna’s Atelier (collectively, the “Services”).

Susanna’s Atelier is based in Brookfield, Wisconsin, United States. In these Terms, “Susanna’s Atelier,” “we,” “us,” and “our” refer to the operator of the Services. “You” and “your” refer to the person accessing, purchasing, or using the Services.

By creating an account, purchasing a course or other Service, clicking a button or checkbox indicating acceptance, or otherwise using the Services, you agree to these Terms and our:

• Privacy Policy;

• Refund and Cancellation Policy; and

• any additional terms clearly displayed on the applicable course, product, or checkout page.

If you do not agree to these Terms, you must not purchase, access, or use the Services.

2. Eligibility and Minors

The Services are primarily intended for adults.

You must be at least 18 years old, or the age of legal adulthood in your jurisdiction, to create an account, enter into a purchase independently, or accept these Terms on your own behalf.

A person who has not reached the age of legal adulthood may use the Services only with the permission and involvement of a parent or legal guardian. The parent or legal guardian must review and accept these Terms, create and manage the customer account, complete the purchase, and accept responsibility for the minor’s use of the Services.

A parent or legal guardian may purchase a course for one minor learner and may access the course as reasonably necessary to supervise and assist that learner.

The Site and Services are not directed to children under 13. We do not knowingly permit children under 13 to register for an account or make a purchase directly. If a parent or legal guardian purchases a course for a child under 13, the account must be created and managed in the adult’s name and using the adult’s contact information.

Parents and legal guardians are responsible for supervising minors when they use kitchen appliances, ovens, mixers, sharp tools, heated ingredients, or other potentially hazardous equipment or materials.

3. Customer Accounts

Access to purchased online courses and other protected digital content requires a customer account. Other features of the Site may be available without creating an account.

When creating or using an account, you agree to:

• provide accurate, current, and complete account information;

• maintain the confidentiality of your password and login credentials;

• use a secure and unique password;

• promptly update information that changes; and

• notify us at susanna@susannasatelier.com if you believe that your account has been accessed or used without authorization.

Unless expressly stated otherwise, each course purchase is licensed for use by one individual learner only.

If a parent or legal guardian purchases a course for a minor, the adult may create and manage the account and may access the course as reasonably necessary to supervise that one minor learner. This does not permit use of the course by additional family members, students, employees, friends, or other individuals.

You may not:

• share your account credentials or course access with an unauthorized person;

• permit more than one learner to use a course purchased under an individual license;

• sell, transfer, sublicense, rent, assign, or give your account or course access to another person;

• create multiple accounts to avoid payment, access, or usage restrictions;

• attempt to access courses, lessons, color variations, bundles, or other content that you have not purchased or otherwise been authorized to access; or

• interfere with or circumvent account, payment, paywall, or access-control features.

You are responsible for activity occurring through your account to the extent reasonably within your control.

We may temporarily suspend access where reasonably necessary to investigate suspected unauthorized access, account sharing, fraud, payment disputes, or security concerns. Where reasonably practical, we will contact you and provide an opportunity to resolve the issue.

4. Course Descriptions, Purchases, and Access

We will describe the material features of each course, collection, bundle, or other digital product on the applicable sales page, course page, pricing-plan page, or checkout page.

Course information may include:

• the course title and description;

• the lessons, flower designs, and color variations included;

• the recommended skill level and any prerequisites;

• required or recommended ingredients, tools, and equipment;

• whether downloadable materials, live instruction, or personalized feedback are included;

• the applicable access period or access structure;

• relevant technical requirements;

• the purchase price and applicable charges; and

• the applicable Refund and Cancellation Policy.

You should review this information carefully before completing your purchase.

Your purchase provides access only to the specific course, color variation, collection, or bundle identified on the applicable sales and checkout pages. Purchasing one flower design or color option does not provide access to other designs, color variations, courses, or bundles unless they are expressly listed as included.

For example, purchasing a White Anemone course does not provide access to Navy, Red, or Green Anemone lessons unless those lessons are expressly included in the purchased course or bundle.

Access to purchased digital course content normally becomes available after:

• successful completion of payment;

• creation of, or sign-in to, the required customer account; and

• completion of any account or payment verification reasonably required by the platform or payment provider.

Access may be delayed temporarily where reasonably necessary to verify a transaction, investigate suspected fraud, correct a technical issue, or protect the security of the Services.

The applicable sales page or checkout page will state the course-access structure. Access may be offered through a one-time payment, installment plan, subscription, limited access period, or another structure clearly disclosed before purchase.

Unless a specific access period or expiration date is disclosed before purchase, a course purchased through a one-time payment will remain accessible on an ongoing basis while that course remains available through our platform, subject to these Terms.

We do not promise “lifetime access” unless that term is expressly stated on the applicable sales or checkout page. Any expressly stated access period is subject to account security requirements, compliance with these Terms, and reasonable platform or service changes described in these Terms.

Unless expressly stated as included, a course purchase does not include:

• ingredients;

• piping tips, tools, or equipment;

• physical products;

• live or private instruction;

• personalized feedback or evaluation;

• downloadable files or printed materials;

• certificates, professional credentials, or academic credit;

• business, food-service, or professional licenses;

• insurance, permits, inspections, or approvals; or

• permission to operate a food business, sell food, or teach classes in any particular jurisdiction.

5. Prices, Payments, and Taxes

Unless otherwise stated, all prices are displayed and charged in U.S. dollars.

You agree to pay the total amount displayed at checkout, including any applicable taxes and other charges clearly disclosed before you complete your purchase.

Payments may be processed through Squarespace Payments or another payment processor made available through our Site. The applicable payment provider’s terms, privacy policy, security procedures, and processing practices may also apply to your transaction.

By submitting payment information, you represent and agree that:

• the payment and billing information you provide is accurate, current, and complete;

• you are the account holder or are authorized to use the selected payment method; and

• you authorize the applicable payment provider to charge the full amount displayed at checkout.

Prices and promotions may change at any time. A price change will not affect a purchase that has already been completed.

If an obvious pricing, technical, or typographical error is discovered before course access is provided, we may cancel the order and refund the amount paid, or contact you and offer the opportunity to complete the purchase at the correct price.

We may decline or cancel an order before access is provided where reasonably necessary because of:

• payment failure or reversal;

• suspected fraud or unauthorized payment activity;

• an obvious pricing or technical error;

• inaccurate or incomplete transaction information;

• course unavailability; or

• a material violation of these Terms.

If we cancel a completed order before providing course access for reasons not caused by your fraud, payment reversal, or material breach of these Terms, we will refund the amount paid for the cancelled order to the original payment method.

Refund processing times may depend on the payment provider and your bank or card issuer.

6. One-Time Purchases

All online courses, course collections, bundles, videos, and other digital products offered by Susanna’s Atelier are sold as one-time purchases unless expressly stated otherwise before checkout.

The full purchase price is charged at the time of checkout.

Purchases do not automatically renew and do not create a subscription or recurring-payment obligation.

Completing a purchase provides access only to the specific course, collection, bundle, flower design, or color variation identified on the applicable sales and checkout pages.

Purchasing one course or color option does not provide access to any other course, lesson, color variation, collection, or bundle unless it is expressly listed as included.

7. Refunds and Cancellations

Digital purchases are subject to our Refund and Cancellation Policy, which is incorporated into these Terms by reference.

Eligible refund requests may be submitted within fourteen (14) calendar days of the original purchase date.

Because access to digital course content is normally provided immediately after successful payment, a refund may be denied if a substantial portion of the purchased course, collection, or bundle has already been accessed, viewed, or completed.

In determining whether a substantial portion of the content has been used, Susanna’s Atelier may consider available course-access records, viewing activity, completed lessons, and other relevant usage information.

Refunds are generally not provided because of:

• a change of mind;

• failure to access, begin, use, or complete the course;

• purchasing the wrong course, flower design, color option, collection, or bundle where the included content was clearly identified before purchase;

• lack of required ingredients, piping tips, tools, equipment, software, or internet access;

• scheduling conflicts or lack of available time;

• dissatisfaction with personal artistic or technical results;

• differences caused by skill level, ingredients, equipment, food coloring, temperature, humidity, or failure to follow course instructions;

• inability to meet personal, professional, or business goals;

• incompatibility caused by a device, browser, software, or internet connection that does not meet disclosed technical requirements; or

• failure to use the purchased content during the applicable access period.

Purchases of collections, packages, or bundles are treated as a single digital purchase.

We do not provide partial refunds for individual lessons, videos, flower designs, color variations, or unused portions of a course, collection, or bundle.

If a refund is approved, access to the refunded course, collection, or bundle will be terminated.

A refund or other appropriate remedy may also be provided where:

• required by applicable law;

• a verified payment-processing error resulted in a duplicate charge;

• Susanna’s Atelier is unable to provide the purchased digital content and cannot restore or provide substantially equivalent access within a reasonable period; or

• the purchased content was materially different from what was clearly represented on the applicable sales or checkout page.

Approved refunds will ordinarily be returned to the original payment method.

Processing times may depend on the payment processor, bank, or card issuer.

Nothing in these Terms excludes or limits any mandatory consumer right, refund right, warranty, withdrawal right, or legal remedy that cannot lawfully be excluded or waived.

For complete details, please review our Refund and Cancellation Policy.

8. Educational Purpose and No Guaranteed Results

The Services are provided for educational and informational purposes only.

Susanna’s Atelier teaches techniques relating to buttercream consistency, color preparation, flower piping, cupcake decoration, presentation, and related creative skills. Course demonstrations reflect the instructor’s methods, experience, ingredients, tools, equipment, and working environment.

Individual results may vary because of factors such as:

• prior experience and skill level;

• practice time;

• ingredient brands, quality, substitutions, and measurements;

• buttercream temperature and consistency;

• room temperature and humidity;

• equipment, piping tips, and tools;

• food coloring and color perception;

• storage, transportation, and handling; and

• whether and how the instructions are followed or modified.

We do not guarantee that you will:

• reproduce an identical flower, color, texture, or finished product;

• achieve any particular artistic, technical, professional, or commercial result;

• complete the course within a particular period;

• obtain employment, customers, revenue, profit, social-media growth, or business success;

• qualify for a license, permit, certification, credential, or insurance coverage; or

• comply with local food-business requirements merely by purchasing or completing a course.

The Services do not constitute culinary-school accreditation, professional certification, medical advice, legal advice, tax advice, insurance advice, or business-licensing advice.

You remain responsible for deciding whether the course is suitable for your needs and for obtaining advice from qualified professionals where appropriate.

9. Food Safety, Allergies, and Equipment Safety

You are responsible for using appropriate judgment and care when preparing, handling, storing, transporting, serving, or selling food.

Ingredients demonstrated or discussed in the Services may contain or come into contact with allergens, including dairy, eggs, wheat, soy, peanuts, tree nuts, or other allergens.

Any allergen examples provided are not exhaustive, and we do not represent that a recipe, ingredient, kitchen, or finished product is allergen-free.

You are responsible for:

• reviewing current ingredient labels and manufacturer instructions;

• considering allergies, intolerances, and dietary restrictions;

• preventing cross-contact and cross-contamination;

• using sanitary food-handling practices;

• cooking, cooling, storing, transporting, and serving food at appropriate temperatures;

• using ingredients before applicable expiration or use-by dates; and

• providing accurate ingredient, allergen, and labeling information where required.

You are also responsible for safely using mixers, ovens, stovetops, piping tools, knives, scissors, sharp objects, hot liquids, heated ingredients, electrical appliances, food colorings, and other equipment or materials.

A parent or legal guardian must supervise minors using kitchen appliances, heated equipment, sharp tools, or other potentially hazardous equipment or materials.

The Services are not a substitute for any food-handler training, food-safety certification, inspection, or professional instruction required in your jurisdiction.

Before selling food, accepting customer orders, or teaching classes, you are responsible for determining and complying with all applicable food-safety, allergen, labeling, licensing, permitting, insurance, tax, zoning, cottage-food, and business requirements in your location.

10. Limited License and Permitted Use

Subject to your payment and compliance with these Terms, Susanna’s Atelier grants the authorized individual learner a limited, personal, non-exclusive, and non-transferable license to access and use the purchased course materials during the applicable access period or access structure described at the time of purchase.

This license is subject to the account, suspension, and termination provisions of these Terms. The course materials are licensed for personal learning and practice; they are not sold or transferred to you.

A parent or legal guardian who purchases a course for one minor learner may access the course only as reasonably necessary to supervise and assist that learner.

You may:

• view the lessons for your own education;

• practice the techniques demonstrated;

• create your own original finished cakes, cupcakes, buttercream flowers, and related decorative work; and

• sell finished baked goods that you personally create using skills learned through the course, subject to all applicable laws and regulations.

Permission to sell finished baked goods does not give you permission to copy, reproduce, distribute, publish, teach, license, or commercially exploit the course materials, lesson content, demonstrations, or instructional structure themselves.

No right to teach a Susanna’s Atelier course, issue a Susanna’s Atelier certificate, represent yourself as an authorized Susanna’s Atelier instructor, or use Susanna’s Atelier branding is granted unless we provide separate written authorization.

11. Prohibited Uses

Without our prior written permission, you may not:

• share your account credentials or course access with an unauthorized person;

• permit more than one learner to use a course purchased under an individual license, except for permitted parental supervision of one minor learner;

• record, photograph, screen-record, capture, livestream, or otherwise reproduce course videos, lesson screens, or protected course content;

• download course content unless a download option is expressly provided;

• copy, reproduce, republish, upload, display, transmit, distribute, or make available course materials;

• sell, rent, sublicense, gift, assign, or transfer course access;

• post course videos, screenshots, handouts, recipes, instructions, or other protected materials on social media, file-sharing sites, cloud folders, group chats, membership sites, or other platforms;

• translate, edit, adapt, summarize for redistribution, or create unauthorized reproductions or derivative instructional materials based on our written or visual materials;

• use our photographs, videos, text, graphics, handouts, recipes, lesson organization, teaching sequence, or demonstrations in another course, workshop, tutorial, membership, coaching program, or instructional product;

• present our course materials, demonstrations, photographs, or written content as your own;

• use our materials to create or sell copied tutorials, instructional videos, patterns, manuals, templates, course notes, or classes;

• use course materials, images, videos, or text to train, fine-tune, test, or build an artificial-intelligence model, automated content system, dataset, or similar technology;

• remove copyright, trademark, watermark, attribution, or other proprietary notices;

• circumvent or attempt to circumvent payment, account, paywall, digital-rights-management, or access-control features;

• scrape, harvest, data-mine, index, or automatically extract Site or course content;

• introduce malware, harmful code, or excessive automated requests, or otherwise interfere with the Site or Services;

• impersonate another person or misrepresent your affiliation with Susanna’s Atelier;

• use the Services for unlawful, fraudulent, abusive, defamatory, or harmful purposes; or

• violate another person’s privacy, intellectual-property, publicity, contractual, or other legal rights.

Nothing in these Terms prevents you from independently developing your own original work, describing skills you have learned in your own words, or providing an honest review or opinion about Susanna’s Atelier.

12. Intellectual Property

Except for User Content and third-party materials, the Site and Services, including their original:

• videos;

• photographs;

• course lessons;

• written instructions and recipes;

• demonstrations;

• illustrations and graphics;

• logos and branding;

• downloadable materials;

• page designs and layouts;

• product and course descriptions; and

• selection, arrangement, organization, and presentation of course content.

are owned by or licensed to Susanna’s Atelier and are protected by applicable copyright, trademark, trade-dress, and other intellectual-property laws.

“Susanna’s Atelier,” associated logos, design elements, photographs, and branding may not be used in a manner that suggests sponsorship, affiliation, endorsement, certification, partnership, or authorization without prior written permission.

No ownership right is transferred to you through your purchase or use of the Services. All rights not expressly granted in these Terms are reserved.

13. Reviews, Photographs, and User Content

You may voluntarily submit reviews, testimonials, questions, comments, photographs, videos, or images of your completed work (“User Content”).

You retain ownership of your original User Content.

You represent that:

• you created the User Content or have all permissions necessary to submit it;

• the User Content does not infringe or violate another person’s rights;

• any statements about your experience are honest and reflect your genuine experience; and

• the User Content does not contain unlawful, confidential, deceptive, defamatory, threatening, or harmful material.

Submitting a private customer-service message, support request, or account communication does not give us permission to use it publicly or for advertising.

When you intentionally submit User Content through a feature designed for public posting, you grant us a non-exclusive, royalty-free license to host, reproduce, format, resize, crop, and display that content as reasonably necessary to operate that public feature.

When you separately authorize us to use User Content for promotional purposes, you grant us a non-exclusive, royalty-free license to reproduce, crop, resize, format, display, and publish that authorized content through the channels and for the purposes covered by your authorization.

Unless a separate written authorization states otherwise, you may withdraw permission for future promotional use by contacting us at susanna@susannasatelier.com. Withdrawal will not require us to recall or destroy materials already lawfully printed, published, or distributed, but we will stop making new promotional uses within a reasonable period.

We may make minor edits for spelling, length, formatting, cropping, or image size, but we will not materially change the meaning of a review or testimonial.

We will not prohibit or penalize an honest review merely because it is critical or negative.

14. Third-Party Services and Links

The Site and Services may use, integrate with, or link to third-party platforms and services, including:

• Squarespace;

• payment processors;

• video-hosting services;

• email providers;

• social-media platforms;

• scheduling tools;

• analytics providers; and

• other technology or service providers.

Third-party services are operated independently and may be subject to their own terms, privacy policies, security practices, availability, and technical requirements.

To the extent permitted by applicable law, we do not control and are not responsible for:

• content on external websites;

• products or services purchased directly from a third party;

• third-party privacy or security practices;

• changes, outages, restrictions, or discontinuation by a third-party provider; or

• transactions that you enter into directly with a third party.

A link or integration does not necessarily mean that Susanna’s Atelier endorses, sponsors, or guarantees the third party.

Nothing in this section limits any responsibility that applicable law places on Susanna’s Atelier for its own Services, representations, or selection and use of service providers.

15. Technology Requirements and Availability

You are responsible for obtaining and maintaining:

• a compatible device;

• a reliable internet connection;

• a current and supported browser;

• a valid email address that you regularly monitor; and

• any software or applications reasonably required to access the Services.

We do not guarantee that every device, browser, operating system, software configuration, internet connection, or accessibility tool will work without interruption.

We may temporarily interrupt or limit access for maintenance, updates, security, platform outages, service-provider disruptions, or other reasonable technical reasons.

If you experience an access problem, you must contact us at susanna@susannasatelier.com and provide information reasonably necessary to investigate the issue, such as the course purchased, the email address associated with the account, the device or browser used, and a description or screenshot of the error.

Technical access problems and any available remedies will be handled consistently with Section 7 and applicable law.

16. Changes to Courses and Services

We may update course videos, instructions, photographs, recipes, downloadable materials, platform organization, or technical delivery methods to:

• improve quality or usability;

• correct errors;

• update information;

• address security, accessibility, or technical issues;

• replace outdated tools, links, or platform features; or

• reflect reasonable changes in our teaching methods.

We may make reasonable substitutions or organizational changes that do not materially reduce the essential educational content of a purchased course.

We will not intentionally remove the essential content of a paid course during an expressly stated fixed access period without providing a reasonable replacement, alternative, extension, or other remedy consistent with Section 7 and applicable law.

Where no fixed expiration date was promised, ongoing access remains tied to the course continuing to be available through our platform, as described in Section 4, and does not create an obligation to host the course indefinitely.

We may discontinue a course or service. If purchased content becomes permanently unavailable and we cannot restore it or provide substantially equivalent access within a reasonable period, any refund or other remedy will be determined under Section 7 and applicable law.

17. Suspension and Termination

We may temporarily suspend or terminate your account or course access if we reasonably believe that:

• payment has been reversed, disputed, charged back, or remains unpaid;

• you shared, transferred, sold, or permitted unauthorized use of your account or course access;

• you copied, recorded, distributed, published, taught from, or resold course materials without authorization;

• you attempted to access content that you did not purchase or to circumvent access controls;

• your conduct threatens the security, integrity, or operation of the Site or Services;

• you used the Services in a fraudulent, abusive, or unlawful manner;

• you violated another person’s rights; or

• you materially breached these Terms.

Where reasonably practical, we may contact you and provide an opportunity to explain or correct the issue before permanent termination. Immediate suspension or termination may occur where reasonably necessary to prevent ongoing infringement, fraud, security risk, nonpayment, or harm.

If a payment dispute or chargeback is resolved in your favor or an investigation shows that suspension was not warranted, we may restore access as reasonably appropriate.

If access is terminated because of your material violation of these Terms, fees already paid will remain non-refundable except where applicable law requires otherwise.

Termination does not eliminate obligations that by their nature should continue, including intellectual-property restrictions, payment obligations, disclaimers, liability limitations, indemnification obligations, and dispute provisions.

18. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

If there is a conflict concerning the handling of personal information, the Privacy Policy will control with respect to that issue.

You are responsible for keeping your account and contact information current so that we can provide access instructions, security notices, transaction records, and other important communications.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site, Services, course materials, and related content are provided on an “as is” and “as available” basis.

We do not warrant that:

• the Services will always be uninterrupted, secure, error-free, or available;

• all technical issues will be corrected immediately;

• the Services will work with every device, browser, operating system, software configuration, or internet connection;

• the course will meet every individual expectation or purpose;

• your results will match the instructor’s or another learner’s results;

• all information will remain suitable for every ingredient, climate, location, business, or legal circumstance; or

• third-party platforms or services will remain available or unchanged.

Nothing in this section excludes an express written promise made on the applicable sales or checkout page concerning the specific content purchased or an expressly stated access period.

Any warranty, guarantee, consumer protection, or remedy that cannot lawfully be excluded or limited remains unaffected.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Susanna’s Atelier and its owner, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to:

• use of or inability to use the Services;

• interruption, suspension, or loss of course access;

• loss or corruption of data;

• lost profits, revenue, customers, business opportunities, goodwill, or anticipated savings;

• reliance on course content or expected results;

• personal substitutions, modifications, or departures from course recipes or techniques;

• food prepared, handled, stored, transported, served, or sold by you;

• allergic reactions, cross-contact, improper food handling, or inaccurate labeling caused by your ingredients, environment, preparation, or sale of food;

• unsafe or improper equipment use; or

• your failure to comply with applicable food, tax, zoning, licensing, insurance, labeling, or business requirements.

To the fullest extent permitted by applicable law, our total aggregate liability arising from a particular course, product, or service will not exceed the amount you actually paid to Susanna’s Atelier for the specific course, product, or service giving rise to the claim.

These exclusions and limitations do not apply to fraud, willful misconduct, gross negligence, liability for death or personal injury where such liability cannot lawfully be excluded or limited, or any other liability that applicable law does not permit us to exclude or limit.

21. Indemnification

To the extent permitted by applicable law and to the extent caused by your conduct, you agree to reimburse and hold harmless Susanna’s Atelier and its owner, employees, and contractors from reasonable losses, liabilities, damages, judgments, and expenses arising from a third-party claim based on:

• your unlawful or unauthorized misuse of the Services;

• your unauthorized copying, distribution, teaching, publication, or commercial exploitation of course materials;

• User Content that infringes another person’s rights or violates law;

• your preparation, labeling, marketing, sale, delivery, or distribution of food products;

• your teaching, business, or commercial activity based on skills learned through the Services;

• your failure to comply with applicable food-safety, allergen, tax, licensing, zoning, insurance, labeling, or business laws; or

• your material breach of these Terms.

Where reasonably practical, we will provide notice of a covered third-party claim and reasonable information necessary for you to respond.

This section does not require you to reimburse us for losses caused by our own fraud, willful misconduct, gross negligence, or violation of law, or to the extent a loss was caused by our own conduct.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wisconsin and applicable federal law, without regard to conflict-of-law principles.

Before filing a legal claim, you and Susanna’s Atelier agree to make a reasonable good-faith effort to resolve the dispute informally. A written notice should describe:

• the nature of the dispute;

• the relevant purchase, transaction, or account;

• the resolution requested; and

• contact information for responding.

The notice may be sent to susanna@susannasatelier.com.

Unless applicable consumer law requires or permits otherwise, legal proceedings relating to these Terms or the Services must be brought in a state or federal court with jurisdiction serving the area where Susanna’s Atelier is based in Wisconsin.

Nothing in this section prevents either party from seeking appropriate temporary or injunctive relief to protect intellectual property, confidential information, account security, or other rights, or from taking timely action where necessary to avoid expiration of a legal deadline.

Mandatory consumer protections and any right to bring a claim in a forum that cannot lawfully be waived remain unaffected.

23. International Customers

The Site may be accessible from locations outside the United States.

Availability of the Site in a particular location does not mean that every Service is appropriate, lawful, or specifically directed to that jurisdiction.

You are responsible for determining whether your use of the Services and any resulting food preparation, sale, teaching, or business activity complies with laws applicable in your location.

Nothing in these Terms excludes or limits mandatory consumer rights, statutory warranties, cancellation rights, withdrawal rights, or legal remedies that apply to you and cannot lawfully be waived by contract.

If applicable law provides a cancellation or withdrawal period for digital content, any loss of that right because immediate digital access has begun will apply only where the requirements of applicable law have been satisfied, including any required:

• prior express consent to immediate digital access;

• acknowledgment that beginning access may result in loss of the applicable cancellation or withdrawal right; and

• confirmation of that consent and acknowledgment in a form the customer can retain.

Where mandatory law conflicts with these Terms, the mandatory law will control only to the extent of the conflict.

24. Changes to These Terms

We may update these Terms to reflect changes in:

• the Services;

• our business practices;

• technology or service providers;

• security or fraud-prevention needs; or

• applicable legal or regulatory requirements.

The revised Terms will be posted with an updated “Last Updated” date.

Material changes will generally apply prospectively. Where appropriate, we may provide additional notice through the Site, an announcement bar, an account notification, or email.

For a completed purchase, the version of the Terms accepted at the time of purchase will ordinarily continue to govern that transaction. A later change will not retroactively remove a specific paid access right expressly promised at the time of purchase unless:

• you agree to the change;

• the change is required by applicable law;

• continued performance becomes unlawful, unsafe, or technically impossible;

• the change is reasonably necessary to protect account or platform security; or

• we provide an appropriate alternative or remedy.

Your continued use of generally available Site features after revised Terms become effective may constitute acceptance of the revised Terms to the extent permitted by applicable law, but this will not override any consent procedure required by law.

25. Electronic Communications

You agree that we may provide transactional, account, security, and service-related communications electronically, including:

• order confirmations;

• payment receipts;

• course-access instructions;

• password-reset and account-security notices;

• technical notifications;

• material policy or service updates; and

• responses to your requests.

You are responsible for maintaining a valid email address, monitoring your account and spam or junk folders, and promptly updating your contact information.

Marketing communications are governed separately by your marketing preferences and our Privacy Policy.

Agreeing to receive transactional or service-related messages does not require you to consent to marketing emails.

26. Miscellaneous

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy, the applicable course or product description, and any additional terms displayed and accepted at checkout, form the entire agreement concerning your purchase and use of the Services.

If terms specifically displayed and accepted for a particular purchase conflict with these general Terms, the more specific purchase terms will control for that purchase. The Privacy Policy will control with respect to the handling of personal information.

If any provision is found invalid, illegal, or unenforceable, the remaining provisions will continue in effect, and the affected provision will be interpreted or limited as closely as legally permitted to its intended purpose.

Our failure or delay in enforcing a provision does not waive our right to enforce it later.

You may not assign or transfer your account, license, or rights under these Terms without our prior written permission. We may transfer our rights and obligations in connection with a legitimate sale, merger, restructuring, financing, or transfer of all or part of the business, subject to applicable law.

Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, fire, war, terrorism, civil disturbance, government action, labor disruption, major internet or utility failure, cyberattack, platform outage, or service-provider failure. This section does not excuse payment obligations already due or eliminate mandatory consumer rights.

No employment, partnership, agency, franchise, fiduciary, joint-venture, or similar relationship is created by these Terms.

Section headings are provided for convenience and do not limit the meaning of the provisions.

27. Contact Us

Questions, support requests, or notices concerning these Terms may be directed using the following contact information.

Susanna’s Atelier

Brookfield, Wisconsin, United States

Email: susanna@susannasatelier.com

Website: https://www.susannasatelier.com